Tom and I bought our Canon Powershot SX120IS in late 2009. For the last year and a half, it's been a good camera. We took it on its first big trip to the Grand Canyon. That was where a German tourist took a picture of us with it, and the placed it screen down on a rock, giving us our first (and only) major scratch. Since then, the camera has been to Norway, French Polynesia, Hawaii, and on the Juan de Fuca Trail. It's been to less glamorous locations such as Fort Mac, Vancouver, Victoria and out to wellsites. It has also seen weddings, various baked goods, Christmas, birthdays and babies.
Last week, Tom was coming back from a field visit, and forgot the camera on the plane. He realized it was missing while he was in the cab on the way home, and initially, I don't think either of us were too worried about getting it back. It was a small charter airline and a small plane, so there wasn't a lot of foot traffic through it.
Imagine our surprise when the staff of the airline was completely unhelpful, and then later, completely rude.
Tom called the airline, and asked if they could check the plane. When he drove up to the airport, the staff told him they hadn't found the camera.
When he called back the next day, a girl told him she would look into it and call him back in an hour. She never called back. And when he called her the next day, she answered her phone, and then hung up on him. And when he called back again, it went to voicemail.
We're definitely not blaming the airline for the lost camera-- but is it really too much to ask to have someone confirm that the camera hasn't turned up? Was it really necessary to hang up, and then avoid our phonecalls? Sometimes, I just don't get people.
So long, Powershot... You were good to us!
Last week, Tom was coming back from a field visit, and forgot the camera on the plane. He realized it was missing while he was in the cab on the way home, and initially, I don't think either of us were too worried about getting it back. It was a small charter airline and a small plane, so there wasn't a lot of foot traffic through it.
Imagine our surprise when the staff of the airline was completely unhelpful, and then later, completely rude.
Tom called the airline, and asked if they could check the plane. When he drove up to the airport, the staff told him they hadn't found the camera.
When he called back the next day, a girl told him she would look into it and call him back in an hour. She never called back. And when he called her the next day, she answered her phone, and then hung up on him. And when he called back again, it went to voicemail.
We're definitely not blaming the airline for the lost camera-- but is it really too much to ask to have someone confirm that the camera hasn't turned up? Was it really necessary to hang up, and then avoid our phonecalls? Sometimes, I just don't get people.
So long, Powershot... You were good to us!
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